Delivery Policy

Cape Town Metros.

Deliveries in and around Cape Town for orders up to 30kg are subjected to a R55 courier fee.

Other Areas.

Upon checkout your the delivery cost will be calculated.

For more information please contact our via our Customer Service page, email info@wildnfreepetco.co.za or call / Whatsapp us on 074 712 5119 or 074 443 6195.

Delivery Cost Calculation.

In and around Cape Town deliveries are R55 for parcels up to 30kg, however delivery is subject to increase based on:

  • Delivery location
  • Weight of order

    Expected Delivery

    We aim to deliver customer orders as soon as possible. 

    Otherwise deliveries take up to 3 working days.

    In an urgent case please reply to us with your confirmation email.

    Stock Shortage: We will inform you thereof and the expected delay.

    In the case of supplier shortages, you can chose to:

    • Wait for the duration of expected delay.
    • Accept another product.
    • Or we will refund you the full value of the product(s).

    Product no longer available, your options are to:

    • Accept another product.
    • Or we will refund you the full value of the product(s).
    Delivery Time
    Mon - Fri: 08:00-17:00
    Sat: Closed
    Sun: Closed
    Public Holidays: Closed
    .

    Late Deliveries

    Certain items sold by Wild & Free have longer delivery lead times than that stated in our delivery policy, this information can be found in the product details. If you choose to cancel an order which has not been received within our delivery schedule, products:

    1. Should not be accepted and returned with the courier upon delivery
    2. Should it be received, returned to Wild & Free in its original state.

    All order cancellations must be done by emailing: info@wildnfreepetco.co.za or call / Whatsapp us on  074 712 5119 / 074 443 6195. Wild & Free will then refund you according to our refund policy.