Privacy Policy

BY ACCESSING THIS WEBSITE YOU HERE BY AGREE TO OUR PRIVACY POLICY.  IF YOU ARE NOT IN AGREEMENT WITH OUR PRIVACY POLICY, OR ANY FUTURE CHANGES, YOU MUST REFRAIN FROM ACCESSING THIS WEBSITE. If you an existing member and you would like to: access, correct, amend or delete any personal information we have about you, please contact us at [info@wildnfreepetco.co.za

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Wild & Free Pet Company (Proprietary) Limited (the “Site”, “our”, “we” or “us”). In this Privacy Policy when we talk about “Personal Information”, we are referring to both Device Information and Order Information.

1. YOUR RIGHTS

1.1. Your rights to privacy while using the Site is of utmost importance to us.
1.2. It is your right to control the amount of information you provide to us. We only collect personal information to better your online experience with us and to provide our services to you, the customer.
1.3. Your personal information (except payment details: credit/debit card number etc.) is stored on our system, but only for reasons to provide our services to you. At any point, if you wish for your records to be deleted from our system please email us at wildandfree.petco.co.za with this request.
1.4. All Personal Information is provided to us with your knowledge and consent. All your Information is confidential. We only share some Information with affiliated companies, business and partners to better your experience and relationship with us.

    2. PERSONAL INFORMATION WE COLLECT

    2.1. Device information:

    2.1.1. When you visit the Site, we automatically collect DEVICE information about your DEVICE, including:
        • Web browser information;
        • IP address;
        • Time zone;
        • Some of the cookies that are installed on your device;
        • Computer and connection information.
    2.2.2. Additionally, as you browse the Site, we may use software tools to measure and collect DEVICE AND PERSONAL information:
        • Information about the individual web pages or products that you view;
        • What websites or search terms referred you to the Sit;
        • Information about how you interact with the Site;
        • Page response times;
        • Length of visits to certain pages;
        • Page interaction information;
        • Methods used to browse away from the page.

    2.2. When you make a purchase or attempt to make a purchase through the Site, we collect certain ORDER information voluntarily from you:

      • Name;
      • Surname;
      • Email;
      • Password;
      • Address;
      • Contact number(s);
      • Payment details (including credit card information);
      • Purchase history;
      • Personal profile.

    2.3. Other PERSONAL information collect by us includes:

      • Comments;
      • Feedback;
      • Recommendations.

      3. HOW WE COLLECT PERSONAL INFORMATION

      3.1.  Personal information is voluntary provided by you, when you are prompted by our online forms. When the information provided, it will be received collect and store by us. Each online form will clearly specify which field of information is mandatory (*) and which is optional. Situations where we ask you for your personal information:

        • When you subscribe to or creating an account for the purpose of purchasing product(s) available on our Site;
        • If you request for us to contact you via our contact page;
        • When you provide us with feedback via our Customer Review page;
        • When you conduct a transaction on our website a Third Party Payment Provider (PayFast) receives your payment information via encryption. Your Payment information is NOT stored by us.

      3.2. When collecting your Device Information, this Site uses the following technologies:

        • Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. To know more about which cookies are store on your device please visit: https://www.shopify.com/legal/cookies
      For more information about cookies, and how to disable cookies, visit:
      https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en;
        • Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
        • Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
      4. HOW WE USE, STORE AND PROTECT YOUR PERSONAL INFORMATION
      You hereby agree to section 4.1 and 4.2 and fully understand that we only collect such Non-personal and Personal Information for the following purposes:
      4.1. HOW WE USE YOUR PERSONAL INFORMATION
        • To provide and operate and provide our Services to you;
        • To enable remuneration between you and us (when you providing credit card detail to us);
        • To provide our Users with ongoing customer assistance and technical support;
        • To be able to contact our Visitors and Users with general or personalized service-related notices;
      4.2. HOW WE SHARE YOUR PERSONAL INFORMATION
      You further agree that we may use third Party Service Providers to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
      We share your Personal Information with third party Service Providers to help us use your Personal Information, as described above.  We currently use Wix.com as our online store platform and Google Analytics to help us understand how our customers use the Site.
      Read more about Shopify Privacy Policy by clicking on this link: https://www.shopify.com/legal/privacy. For more on how Google uses your Personal Information read information pertain to Google please follow this link: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
      Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
      4.3. HOW WE STORE AND PROTECT YOUR INFORMATION
      Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. 
      We use PayFast as our third party payment Service Provider to process transactions on our Site, for more information about PayFast Privacy Policies and how they protect your Personal Information follow the link provided: https://www.payfast.co.za/privacy-policy/
      All direct payment gateways offered on our Site and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
      5. DO NOT TRACK

      Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

      6. DATA RETENTION

      When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

      7. PRIVACY POLICY UPDATES

      We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here and via your email that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

      CONTACT US

      For more information about our Privacy Practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail: Info@wildnfreepetco.co.za, online chat or via our customer service: 074 712 5119