Return Policy

BY ACCESSING THIS WEBSITE YOU HERE BY AGREE TO OUR RETURNS POLICY.  IF YOU ARE NOT IN AGREEMENT WITH OUR PRIVACY POLICY, OR ANY FUTURE CHANGES, YOU MUST REFRAIN FROM ACCESSING THIS WEBSITE. PLEASE BE ADVISED OUR RETURN POLICY LASTS 30 DAYS.

  1. If the Customer has receives defective Product(s) from us, the Customer must convey this information to us within 30 days via email: info@wildnfreepetco.co.za , or contact customer service: 074 712 5119. If 30 days have gone by since your purchase, only under certain conditions will we be able to provide you with a refund or an exchange.
  1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  1. It is the Customers’ responsibility to ensure they are purchasing the correct items before processing payment. The return shipping cost of incorrect orders which comply with section 2, whether by mistake or not, will be levied to the Customer. Otherwise return shipping is free to the Customer.
  1. The Customer hereby agrees to indemnify us from any liability or obligation with respect to any Products which, is purchased between us and the Customer, have shown to be subjected to abused, improperly used, misuse, altering and tampering and negligence.

Please do not send your purchase back to the manufacturer.

  1. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds on Incorrect order(s) will be levied a 5% transaction fee. This must be taken into account when refunds are processed. For damaged or defective items on delivery your refund will be free of any charge.
 5.1 Late or missing refunds
Refunds can take up to 2 week to clear.
i) If you haven’t received a refund yet, first check your bank account again.
ii) Then contact your credit card company, it may take some time before your refund is officially posted.
iii) Next contact your bank. There is often some processing time before a refund is posted.
iv) If you’ve done all of this and you still have not received your refund yet, please contact us at info@wildnfreepetco.co.za.
  1. Exchanges

We only replace items free of charge if they are defective or damaged, otherwise all exchange costs will be accountable to Customer.  If you need to exchange it for the same/different item, send us an email at info@wildnfreepetco.co.za. or contact Customer service: 074 712 5119.

  1. Free items
Free items received from the purchase of some products can only be exchanged for another free item.
  1. Return Shipping
We will email the Customer when we are able to collect the item(s) the Customer would like to return. If the return is damaged or defective on delivery and is already accepted by the Customer, there is no return shipping cost to the Customer with regards to the specific item and its replacement. For incorrect order returns shipping cost will be levied to the Customer.
Depending on where you live, the time it may take for the exchanged may vary. Given any situation, if the Customer does not agree with the collection period presented to them, they can ship their item at their own cost to the following address:
2 Lesperance Street, Highbuary, Kuils River, Western Cape, South Africa, 7580
Shipping cost incurred by the Customer for third party couriers are non-refundable.